Cleaner Catford Accessibility Commitment

Cleaner Catford is committed to providing a website and services that are accessible to the widest possible audience, including disabled users and those using assistive technologies. We aim to make it easy for everyone in the Cleaner Catford area to find, understand and use our information and services.

Our Accessibility Standards

We work towards meeting the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines explain how to make web content more accessible and usable for people with a wide range of abilities, including people who use assistive technology, people with visual or hearing impairments, people with mobility or dexterity limitations, and people with cognitive differences.

By aiming for WCAG 2.1 AA compliance, we seek to ensure that our online information and booking options for the Cleaner Catford area are clear, consistent and easy to use.

Screen Reader Support

Our website is designed to work with modern screen readers and other assistive tools. We use clear headings, structured content and descriptive text so that information is announced in a logical order. Where images are important to understanding the content, we provide alternative text so that screen reader users can access the same information as sighted users.

Interactive elements, such as buttons and forms, are labelled in a way that helps screen reader users understand their purpose and status. We aim to ensure that any status messages, such as errors or confirmations, can be detected and announced by assistive technologies.

Keyboard Navigation

We aim to ensure that the Cleaner Catford website can be navigated and used with a keyboard alone, without requiring a mouse or trackpad. This includes the ability to move through links, buttons and form fields in a logical order using the Tab, Shift plus Tab and Enter keys, as well as the arrow keys where appropriate.

Visible focus indicators are used so that keyboard users can clearly see which element on the page is currently selected. We also work to avoid keyboard traps, where users might become stuck on a particular element and unable to move forward or backward using the keyboard.

Text, Colour and Layout

We use clear, simple language wherever possible and structure our content with meaningful headings and paragraphs so that information is easier to scan and understand. We aim for sufficient colour contrast between text and background so that content remains legible for users with low vision or colour vision differences.

Our layouts are designed to be responsive so that content can be viewed on a range of devices and screen sizes. Users can zoom and resize text using their browser settings without losing access to important information or functions.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our content, design and code to identify areas for improvement and to keep up to date with best practice. When we introduce new features or services for our Cleaner Catford users, we consider accessibility at each stage of planning and development.

Requesting Information in an Accessible Format

If any information on this website is not accessible to you, or if you experience barriers when trying to use our services, you can contact us to request support or an alternative format. You can tell us which page or service you were using, what you were trying to do, and what went wrong, and we will work with you to find a suitable solution.

We welcome feedback about accessibility in the Cleaner Catford area and use it to guide improvements to our website and services.

Reporting Accessibility Issues

If you would like to report an accessibility issue, request additional support, or ask a question about the accessibility of our cleaning services in Catford, please contact us using our usual contact options shown on this website. When you contact us, please include as much detail as possible about your accessibility needs so that we can assist you effectively.

We aim to respond to accessibility requests and questions within a reasonable timeframe and to provide clear information about any steps we can take to support you.