Cleaner Catford Privacy Policy

This Privacy Policy explains how Cleaner Catford collects, uses, stores, and protects personal data relating to customers and prospective customers in the Catford area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Catford customers in the Catford area who enquire about or use our cleaning services, whether you contact us online, by post, or in any other way.

Who we are and scope of this policy

Cleaner Catford provides domestic and commercial cleaning services to customers in the Catford area. For the purposes of data protection law, Cleaner Catford acts as the data controller in relation to the personal data we collect about you. This means we decide how and why your personal data is used, and we are responsible for ensuring it is handled lawfully.

This Privacy Policy covers personal data relating to individuals who use or consider using our services in the Catford area, including customers, prospective customers, and individuals acting on behalf of business customers.

Personal data we collect

We may collect, use, and store different types of personal data about you, depending on how you interact with us and which services you use. This may include:

Identity and contact information such as your name, address, service address, contact preferences, and any other contact details you choose to provide. Booking and service information such as details of the services you request, dates and times of appointments, instructions for access to your property, and information about your premises relevant to the cleaning services. Payment and billing information such as payment method, billing address, records of payments made, and invoices. We do not store full payment card details if you pay by card; these are processed by our payment service providers. Communication records such as emails, messages, and notes of telephone conversations, including enquiries, feedback, complaints, and any other correspondence. Marketing and preference data such as your preferences for receiving marketing communications from us and records of your consent where required. Technical and usage data where relevant, such as data about how you interact with our website or online booking tools, including device information and general location data, to the extent permitted by law.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, provide feedback, or ask a question. We may also collect personal data when you use our website or online tools, or when you engage with us via third parties, for example when you are referred to us by a partner or comparison service.

In some cases, we may receive personal data about you from another person arranging cleaning services on your behalf, such as a family member, landlord, letting agent, or employer. That person is responsible for ensuring that you are aware your personal data has been shared with us.

Lawful basis for using your personal data

We only use your personal data when we have a lawful basis for doing so under data protection law. The lawful bases we rely on include:

Performance of a contract. We use your personal data to provide our cleaning services and fulfil our contract with you. This includes managing bookings, communicating with you about your services, taking payment, and resolving queries.

Legitimate interests. We may use your personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping appropriate business records, responding to enquiries, and protecting our business from fraud or misuse.

Legal obligations. We may process your personal data where this is necessary to comply with our legal obligations, for example, accounting, tax, and regulatory requirements.

Consent. In certain situations, we will rely on your consent, for example for some types of marketing communications or where we collect optional information not required for the provision of services. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage cleaning services you have requested, including arranging visits, sending confirmations, and dealing with changes or cancellations. To manage payments, invoices, and accounting records. To communicate with you about your bookings, enquiries, and feedback. To maintain and improve our services, including monitoring the quality of our work and training our team. To manage our relationship with you, for example by informing you of any important changes to our services or terms. To send you marketing communications about our services, only where we are permitted to do so by law and always giving you the option to opt out. To protect our rights, property, and safety, including preventing and detecting fraud or misuse of our services.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required or permitted by law. When deciding how long to retain personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any legal obligations that require us to retain certain information.

As a general guide, we retain customer records and booking information for a period necessary to manage our relationship with you, handle any queries or complaints, and meet legal and tax requirements. When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Data processors and sharing your information

We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties only process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. They are required to keep your data secure and to comply with data protection laws.

Categories of processors and recipients may include payment service providers who process payments and assist with fraud prevention, IT and system support providers who host or maintain our systems and data storage, communication service providers who help us send service messages and permitted marketing communications, and professional advisers such as accountants or legal advisers where necessary.

We may also share personal data where required to comply with legal obligations or to protect our rights or the rights of others, for example with law enforcement or regulatory authorities where we are legally required to do so.

We do not sell your personal data to third parties.

International transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection in accordance with data protection laws. This may include using standard contractual clauses or ensuring that the destination country has been deemed to provide an adequate level of data protection.

How we protect your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, and procedures designed to ensure that only those people who need to access your personal data for the purposes described in this Privacy Policy are able to do so.

While we take reasonable steps to protect your personal data, no system is completely secure. You should also take care when sharing personal data with us and ensure that any communication channels you use are secure and appropriate.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but generally include:

Right of access. You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing. You can ask us to restrict the use of your personal data in certain situations, for example while we check the accuracy of information you have challenged.

Right to data portability. In some cases, you may request to receive your personal data in a structured, commonly used, and machine readable format and to have it transmitted to another controller where technically feasible.

Right to object. You can object to our use of your personal data where we are relying on legitimate interests as our lawful basis. You always have the right to object to the use of your personal data for direct marketing.

Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, you can contact us using the details provided on our website or in our service correspondence.

Complaints and contacting us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can contact us using the contact details made available on our website or other service documentation.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about the way we handle your personal data. We would, however, appreciate the opportunity to address your concerns before you approach the authority, so we encourage you to contact us first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in the law. When we make material changes, we will take appropriate steps to inform you, which may include updating the version on our website and changing the date of the most recent revision.

By continuing to use our services after any changes come into effect, you acknowledge that you have read and understood the updated Privacy Policy.