Privacy Policy - Cleaner Catford

Cleaner Catford is committed to protecting the privacy and personal data of all customers in the Catford area. This Privacy Policy explains how we collect, use, store, share, and protect personal data when we provide cleaning services. It applies to all Cleaner Catford customers in the area, including individual households, landlords, tenants, and commercial clients who use our services.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to be transparent, fair, and lawful in the way we process personal information. This policy should be read carefully so you understand how your data is managed and what rights you have.

1. Information We Collect

We collect only the data that is necessary to provide and manage our cleaning services. The types of personal data we may collect include:

Identity details such as your name.
Contact details such as your address, email address, and telephone number.
Service details such as the type of cleaning requested, preferred service times, property access instructions, and special requirements.
Billing and payment information such as payment status, invoice records, and transaction references.
Communication records including messages, complaints, service feedback, and booking notes.
Technical information if you interact with us electronically, such as basic device or usage data where relevant for service administration.

We do not intentionally collect more data than is needed. We also do not seek sensitive personal data unless it is genuinely required for the service and you choose to provide it. If you share any special instructions that may reveal sensitive information, we will only use it for the purpose for which it was given and in accordance with applicable law.

2. How We Use Your Data

We use your personal data for the following purposes:

To process enquiries and bookings.
To deliver cleaning services at your property.
To manage appointments, rescheduling, and cancellations.
To issue invoices, process payments, and maintain accounting records.
To respond to questions, complaints, and service requests.
To improve our services, operations, and customer experience.
To comply with legal, tax, insurance, and regulatory obligations.
To maintain security, prevent fraud, and protect our business and customers.

We will only use your data for a new purpose where that purpose is compatible with the original reason it was collected, or where we have a lawful basis to do so.

3. Lawful Basis for Processing

Under GDPR, we must have a lawful basis to process personal data. Cleaner Catford relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, carrying out cleaning services, and managing payments.

Legal Obligation

We may process data where required to comply with legal obligations, such as tax rules, accounting requirements, record keeping, or responding to lawful requests from authorities.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your interests and rights do not override those interests. This may include service improvement, operational administration, fraud prevention, and maintaining internal records. We always consider the impact on your privacy before relying on this basis.

Consent

In some limited cases, we may ask for your consent, for example if we want to use information in a way that is not covered by another lawful basis. Where consent is relied upon, you may withdraw it at any time.

4. Data Sharing and Processors

We may share personal data with trusted third parties who help us run our business. These third parties act as processors when they handle data on our behalf. We only use processors that provide appropriate safeguards and process data under our instructions.

Examples of processors or service providers may include:

Payment providers for secure payment processing.
Accounting or bookkeeping services for invoicing and financial administration.
IT and cloud storage providers for secure data storage and system support.
Communication service providers for email or message delivery.
Scheduling or booking tools used to manage appointments.

We may also disclose personal data where necessary to legal advisers, insurers, or public authorities if required by law or to protect our rights, customers, or business interests.

We do not sell your personal data. Any sharing is limited to what is necessary, proportionate, and lawful.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. The retention period will depend on the type of data and the reason we hold it.

In general:

Customer and booking records are retained for as long as needed to provide services and resolve disputes.
Invoice and payment records may be kept for the period required by tax and accounting law.
Communication records may be retained for service management, complaint handling, and quality control.
Security and access-related information is kept only as long as necessary for operational and safety purposes.

When data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention practices. We regularly review stored information to ensure it is not kept longer than necessary.

6. How We Protect Your Data

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, password protection, secure storage, staff confidentiality duties, and limiting access to data on a need-to-know basis.

Although we take reasonable steps to safeguard data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate action in line with legal requirements.

7. Your Rights

Under data protection law, you have important rights in relation to your personal data. Depending on the circumstances, these may include:

The right of access to request a copy of the personal data we hold about you.
The right to rectification to ask us to correct inaccurate or incomplete data.
The right to erasure to request deletion of your data in certain situations.
The right to restrict processing to limit how we use your data in certain cases.
The right to object to processing based on legitimate interests or direct marketing.
The right to data portability to receive certain data in a structured, commonly used format.
The right to withdraw consent where processing is based on consent.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached. We encourage you to raise concerns first so we can try to resolve them promptly and fairly.

8. Children’s Data

Our services are intended for adults and household or business customers. We do not knowingly collect personal data from children except where it is unavoidable in the course of providing services and only where a parent, guardian, or responsible adult has provided the relevant information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is published or communicated. We recommend reviewing this policy periodically so you remain informed about how we use personal data.

10. Summary of Our Commitment

Cleaner Catford treats your personal data with care, confidentiality, and respect. We only collect information needed to provide services, use it for clear and lawful purposes, keep it only as long as necessary, and share it only with trusted processors or where legally required. Your privacy matters to us, and we are committed to handling your data responsibly at every stage of our relationship with you.

This Privacy Policy applies to all Cleaner Catford customers in the area.